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Policy Page continued

Important Shipping Information

-Always include your contact phone number in the “Special Instructions” box above.  We may need to contact you to clarify your order details.

-Due to updating our stock , we occasionally find it necessary to make substitutions.  We reserve the right to substitute an item with one of equal or greater value based upon availability.

-Message card: please provide a short message for the enclosure card in the box above.

-Our preferred method of shipping is UPS or USPS. However the USPS may be slightly more expensive.  Please specify if you have a preference. Please allow 2-5 business days for delivery. 3 Day, 2 Day Air and Next Day Air are available on orders placed by 11AM EST.  Please specify when ordering.

-Shipping  charges will be calculated on your order.  

-If a package is returned to us or undeliverable due to the customer supplying an incorrect recipient address, it will be necessary to rebill for reshipping or redelivery.  If a package is returned due to incorrect address information and the customer chooses not to reship, there will be a 20% restocking fee.

-Local delivery fees are based on mileage.  Our courier service delivery fees range from $5.00 up depending on distance. Quote can be given based on approximate distance.

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