Policy Page continued

Packing Policy

For orders that have multiples of more than 3, these will be packed for shipment by The UPS Store, who specializes in large volume and unusual shipments.  They are more equipped to handle this size order with utmost efficiency and materials needed.  Payment for this type of packing must be done with your credit card directly to The UPS Store.  UPS accounts do not qualify for payment of packing charges.

Return Policy

We are above all else committed to the best customer service.  So great care is taken to design and package your gift so that you and your recipient will be 100% satisfied.  However, due to unforeseen circumstances in the shipping process, sometimes damage can occur.  If the package does arrive damaged, it must be returned to us as received in it’s original packaging unopened.  Please notify us immediately and we will make every effort to rectify your concerns.  Please call us at 704-471-0601 for authorization prior to return or email us at gdrum@heartbaskets.com.

Shipping charges are non refundable.  No credit can be issued until we receive the returned merchandise.  All packages are shipped insured. 

Order Cancellation Policy

-We pride ourselves on fast service and shipping; therefore, any cancellation must be made within 12 hours of order confirmation.

Flowers and Balloons

Fresh flowers and/or balloons can be added to any gift basket that is being delivered by hand delivery.